“I wanted to take the time to write to you regarding the excellent customer service we have received from a member of your team (Andy Lofthouse). After buying second hand cars for many years, my husband and I visited the showroom in 2016 to see what deals were on offer. I was very reluctant to do so as I do not appreciate the hard hard sales tactics and pressure that I all too often hear about when talking about car salesmen. Andy approached us and understood my concerns and left us to it but we knew where he was should we have questions. When we spoke later I felt relaxed and was able to ask all the questions I needed. This resulted in my husband and I acquiring 2 very nice Fiestas.
Andy contacted us recently regarding the upgrade event. Once again we left with 2 new Fiestas.
This is all down to Andy and his approach, professional manner and communication when dealing with us. Nothing has been too much trouble and no question has been too silly ask. For first timers like our selves, it could have been a totally different experience 2 years ago but due to Andy we have returned and will continue to do so for the foreseeable future. ”