Customer Feedback

“I wanted to take the time to write to you regarding the excellent customer service we have received from a member of your team (Andy Lofthouse). After buying second hand cars for many years, my husband and I visited the showroom in 2016 to see what deals were on offer. I was very reluctant to do so as I do not appreciate the hard hard sales tactics and pressure that I all too often hear about when talking about car salesmen. Andy approached us and understood my concerns and left us to it but we knew where he was should we have questions. When we spoke later I felt relaxed and was able to ask all the questions I needed. This resulted in my husband and I acquiring 2 very nice Fiestas. Andy contacted us recently regarding the upgrade event. Once again we left with 2 new Fiestas. This is all down to Andy and his approach, professional manner and communication when dealing with us. Nothing has been too much trouble and no question has been too silly ask. For first timers like our selves, it could have been a totally different experience 2 years ago but due to Andy we have returned and will continue to do so for the foreseeable future. ”

“Dear James - Just a quick email to says thanks for everything you’ve done sorting out our new car. We absolutely love it and we’re chuffed to bits with it. You make the whole process really simple and ‘stress free’ and we now have a car that has everything that we could possibly want!! - Thanks again”

“James Graham couldn't do enough for me in sorting my new Kuga, keeping in touch with the delivery and when payments and paperwork needed to be done... He was always there to help and I can't him enough for that!!”

“Staff are brilliant... How can you improve when you're already perfect?”

“Very satisfied.”

“Very professional and appreciated the courtesy car.”

“Andy was very helpful and informative at every step of the process. Can not fault the service! 10/10”

“Rob Kearsley was excellent - approachable, informative and not pushy - professional from all points of view.”

“I had to go back a couple of days later to get my brake fluid changed and it was done just as the young lady had predicted. Thank you.”

“The car was delivered back to my home.”

“Nothing really, Phil Batty is a legend, I have 100% trust and confidence in his judgement and sales technique.”

“No issues, done quickly and well.”

“Our experience was fantastic from entering the showroom until leaving. Mr Graham was extremely knowledgable, professional and helpful.”

“Nothing to improve very good service and friendly service.”

“The staff were extremely helpful.”

“Service and polite staff always makes a difference to me which Pye motors are excellent at... Always have a good experience from them.”

“The speed and quality of the service impressed me most. I was called before it had been finished to allow me to get back to the garage on its completion, as agreed. 1st class from start to finish and in my opinion, it could not be improved upon.”

“Excellent demonstration of vehicle features.”

“The Motability sales rep Mr. Mike Roberts is a joy to behold. Old fashioned courtesy and handling of my new vehicle order was second to none once again… Pye motors are lucky to have this rep he comes with the highest recommendation I could give him. Being a pensioner this is greatly appreciated . And a rare find in this modern world. No improvements needed.”

“Sales person was very professional.”

“I had another brand of car for many years and was let down by poor service with other companies so I changed to Ford. However the phrase "I really love Pye Motors" is a bit strange but they are my motor dealer of choice. The personal touch at Pye motors is first class and they have always been keen to help. I wish them every success!”

“ Very good experience, very helpful sales person.”

“Personal advice, explanation of financial options and the type of car available and its suitability. Good personal touch and courtesy.”

“From dropping my car off to being taken home and picking car up and the car had been cleaned, it was so easy to have my work done you have a great team working for Pye Motors.”

“Nothing could have been improved. My salesman Rob Goodburn was fantastic. He was patient, listened to my requests and he found me the exact car I wanted, rob is an absolute asset to Pye motors. I have already recommended rob to my family and friends and will continue to do so in the future. Many thanks Rob - you're a star!!”

“Overall I found Pye Motors at Morecambe very professional and helpful. Always willing to listen and consider my requirements with a view of meeting them to the best of their ability”

“This time they collected the car from my house and dropped it off afterwards. During previous service/MOT/Repair visits, they allow me to use a spare room so that I can take my laptop and conduct my work while waiting for the car. They keep me topped up with coffee as well. A much appreciated level of customer service based on flexibility and understanding my needs”

“They were very pleasant and understood my needs”

“We broke down in Cumbria and the car was taken to Pye motors , Laura was excellent on the phone and explained all the prices and the process and rang us back to tell us when the repairs would be complete. Thank you Pye you took the stress out of a bad situation”

“I have dealt with this company for four years now and have been treated with the greatest civility when I have had to contact them, be it either by phone or in person at the garage. The time and date for my car to be serviced has always been to my requirements. ”

“I met Mike Roberts, the Motability Specialist at Morecambe. He was pleasant, polite, professional and interested. He asked a variety of relevant questions and made suggestions on areas to consider. For the first time I existed as a person not a 'secondary citizen'. I was so impressed that I decided there and then to order the car. The whole process from first meeting to collection flowed smoothly and Mike definitely exceeded my expectations... I am still amazed!”

“Helpful in connecting my IPhone to the system in the car and explaining how to use.”

“I find Pye the best dealership i have dealt with. I have no problem whatsoever with them, and i would certainly purchase another car from them. ”

“Everything was very professionally and efficiently dealt with. Can't think of anything that could be done better. ”

“Great customer service, as usual.”

“Overall service was excellent”

“Always pleasant, courteous and welcome you with a smile and handshake, nothing is too much trouble. Cannot fault Liam and his staff.”

“I received first-class service in every respect.”

“I always receive a very personal friendly service at Pye. I feel like a friend not just a customer”

“From the manager down the whole staff make you feel a part of the Ford Team and are genuinely concerned (without being pushy) you are receiving a good overall experience and that you are buying the right product which will completely fit your needs and lifestyle. I just hope the young sales person does not leave for pastures new because he was really trustworthy. Finally, I am truly surprised at how satisfied I am with the performance of the Focus and the EcoBoost system. A much smaller car than I am used to but not to drive.”

“Very helpful when I explained that I couldn't drive when the MOT was due. It was no problem for a mechanic to collect the car on his way to work and return it on his way home. When I asked about payment it was suggested I could pay over the phone. All very helpful at a difficult time for me”