Frequently Asked Questions



Can I apply on someone else's behalf?

Yes. If you are a relative or carer to someone who claims the allowance (recognised by the DWP as an appointee). The only condition is that the car is used for the benefit of the disabled person. This can involve travelling in the vehicle or a driver running errands for the disabled person.

Do I qualify for Motability?

If you receive either the Higher Rate mobility component of the disabled living allowance or a War Pensioners allowance, then the answer is yes, you qualify for Motability. The only condition is that you have at least 12 months award remaining. There are no credit checks or other restrictions.

I don't drive, can I still apply?

Yes. You can still obtain a vehicle and choose up to two other people to drive for you. If you are a parent or carer to a child who receives the allowance, you can also apply.



Do you supply Ford parts anywhere in the country?

Yes, we can deliver Ford parts throughout the UK but you may need to pay a carriage charge.

Pye Van Hire


Can I drive a hire van on my current driving license?

All vehicles under 3500kg can be driven on a normal car license, including 9 seater passenger carrying vehicles.

For buses over 9 seats and up to 17 seats, a category D1 is required (if you passed your driving test before 1st January 1997 you should have this entitlement on your license).

For driving vehicles over 3.5ton and up to 7.5tons for private use, a category C1 is required (if you passed your test before 1st January 1997 you should have this entitlement on your license).

Can vehicles be taken into Europe?

Most of our vehicles can be taken into Europe with our permission. Vehicles that we allow into Europe are all under 3500kg. Please ring for a quote, terms and conditions, and details of what you will need to take with you.

Is there any age restriction?

You must be between 23 and 70 years old. A full valid license is required and you must have held your license for at least two years. A satisfactory driving record is required, some driving endorsements are acceptable at company discretion. For non-UK residents a valid overseas driving license is acceptable accompanied with a current passport.

Additional drivers can be added to our insurance at a daily cost.

What about insurance?

All vehicles are insured for comprehensive risk in accordance with the provisions of the insurance policy. In the event of an accident, an insurance excess is payable but this can be reduced by paying our insurance excess reduction fee. Ask Steve for details.

What do I need to bring on the day?

When collecting a vehicle at the start of the hire, a valid driving license must be produced (both parts if new style license), a current utility bill / statement and payment in full.

What does the price include?

The price includes VAT and insurance with a mileage of up to 120 miles. Excess mileage will be charged at 20 pence per mile. Fuel in NOT included in rental charges.

Sales / Reservations / Deposits


Are there any deals on?

Most prices on our website include the latest savings. Of course, with part exchanges, financing, warranty and condition to take in account, there is so much more to a deal than just price. Please contact us if you are interested in a car as we will always consider sensible offers.

Can I buy the Mountune performance upgrades from Pye?

Yes, Pye are an authorised to supply and fit the Mountune performance upgrades. This service is available at any of our branches but booking is essential. Call your local branch to find out more or visit

Can we get cars from other branches?

Yes, simply pick a car from any branch and tell us where it is most convenient for you to view it.

Can we get cars from other dealerships?

Yes we can, it’s not always possible but if you find a car you’d like to buy, let your preferred branch know and we’ll see what we can do!

Can you deliver my new car?

Yes we can. Contact your local branch to discuss your requirements and we’ll make the arrangements.

Do you need to pay a deposit for when buying a car using finance?

Not necessarily need to pay a deposit, although it may be a condition imposed by the finance company. As this is determined by the funder, we will only know once a finance proposal has been submitted. Most finance proposals can be completed in two or three minutes. For further details, please contact a finance specialist at your preferred branch.

I'm looking to buy a car using finance, what is the interest rate at Pye?

The interest rate is displayed within the representative examples on our website. If you have questions or require further clarification of any of the finance products we offer, please contact a finance specialist at your preferred branch.

I want to buy a vehicle I've seen on the website – can you hold it for me?

If you've found a vehicle you'd like to purchase, we recommend securing it by paying a refundable reservation fee of £99. This fee ensures the vehicle is reserved for you for up to 3 days, giving you time to finalise the transaction. Please note that we cannot hold vehicles without a reservation fee or deposit, as it wouldn't be fair to other customers.

Can I reserve a vehicle?

Absolutely! You can reserve any vehicle by paying a refundable £99 reservation fee. This fee holds the vehicle for you for up to 3 days. Once the reservation fee is paid, we will contact you to guide you through the next steps to complete the purchase.

I reserved a vehicle online but changed my mind. Can I cancel it?

No problem. We understand that circumstances can change. If you decide to cancel your reservation, simply let us know, and we will process a refund of your reservation fee within 5-10 working days. Click to read our full Terms & Conditions here .

What warranty do I get? New/Used Cars

All of our new Ford cars come with a 3 year 60,000 mile warranty from their date of first registration. If you are buying a new car you can upgrade this warranty to a 4 year 80,000 mile or 5 year 100,000 mile Ford warranty but you must tell your sales advisor before the vehicle is registered. Many of our used cars still carry the balance of the manufacturer’s warranty however all of our used cars will carry a minimum of three months warranty. Whatever warranty the vehicle currently carries, we are able to upgrade them through Ford Protect giving up to 3 years extended cover. If you have any questions regarding new or used car warranties, please ask for further details.

When I buy a car, how soon can I take it?

It is possible to take delivery of a car on the same day you buy it. If you are financing the vehicle, bringing your driving license and most recent bank statement with you will help us get you on the road quickly.

Will you take one or more of my cars in part exchange?

Yes, we will take any car or van in part exchange irrespective of brand, age, mileage or condition. Every car has a value and we take pride in our valuations.

You don't have the car I'm looking for, can you find me one?

Our stock is continually changing and it may be that the car you are looking for is due in to us very shortly. The best way of finding a particular car is to contact your local branch and tell us what car you are looking for.



Can I have a replacement car whilst my car is with you?

Yes. We can provide you with a courtesy car which must be booked in advance. We do have a limited amount and they do book up quickly so please try to give us plenty of notice as they are allocated on a first come, first served basis. The good news is that they are free of charge, all we ask is that you put in your own fuel whilst it is in your use. We also have a few other rules such as no smoking and no furry friends but other than that you’re good to go!!

Can I wait with my car whilst it is with you?

We are more than happy for you to wait with your vehicle, so much so we have a specific area in our lovely new showroom where we can keep you topped up with tea or coffee and you can take advantage of our free wi-fi if you need to. There may be some jobs, however, which would take too long for you to wait for but we will always advise you of this upon booking.

Do you offer a payment plan for my services?

We are pleased to say we can you offer you a great service plan which is tailored to you and your vehicle. You chose how many years servicing you want to include and any MOTs and extras such as Brake Fluid Change, we then calculate a simple monthly payment which is inflation proof and interest free so you don’t have to worry about a large bill when you come in as it’s all taken care of!! This really is a great way to pay for your servicing in advance, we liken it to a savings club and it’s easy to set up with a monthly direct debit from your bank account. Alternatively you can pay for the full amount in advance and take advantage of the inflation proof prices.

How long will my car be with you?

This is a bit trickier to answer as each case is individual. When you are booking for service and MOT we can give you a good idea of the length of time the work will take us. However this may change on the day if we found we needed to carry out any unexpected work. It is more difficult for us to give a definite time if we are carrying out investigation work. Generally we allow an hour to carry out any initial diagnostic work and then go from there. What we can say for definite is that we will always keep you informed every step of way so you are always kept up to date. We completely understand that it takes a great deal of planning to be without your car for any length of time so with that in mind we always try to make it as convenient as we can for you by asking if need it back for a specific time and we will always do our best to make sure this happens.

What do I need to bring with me to my appointment?

The most important things to bring are you and your car! Other than that, if your vehicle is in for service it would be great if you could leave your locking wheel nut tool out for us and also remember to bring your service book so we can bring it up to date for you. We no longer need you to bring your old MOT certificate as we can access all the information we need on-line. If you are booked with a Courtesy Car it’s really important to remember your driving licence for insurance reasons.

What options are there for me if all the courtesy cars are booked?

If we are unable to provide you with a car there are a number of things we can do to help out. We are able to collect and deliver your car from your home or work address, there are some areas out of a range but a quick phone call can confirm if this option is suitable for you. We are also happy to give you a lift locally if you would prefer to bring the car yourself although we can’t promise we won’t sing during the drive! If you really would prefer a replacement vehicle we are happy to help you locate one from a local hire company where we can use our contacts to get you some great rates.

Will this be covered by warranty?

It’s really difficult to confirm a problem will be covered by warranty over the telephone. The reason for this is at this stage we don’t know what has caused the fault to happen. Generally we are looking for a manufacturing defect for it to be covered, in your owner’s manual you will find a section relating to warranty which will give you a better idea of what is and isn’t covered. There may be different conditions if you have an extended warranty with us but we will always happy to explain these too you and if we know you have an extended warranty we will approach this route first. If a fault is down to wear and tear then unfortunately it won’t be covered, eg worn brake pads but we will always offer the best possible prices for your repair.

Will you renew my Roadside Assistance?

Definitely!! If you have any Blueservice or Motorcraft Service on your Ford we will register this for another 12 months keeping you completely covered in any eventuality. SARA (Service Activated Roadside Assistance) as we like to call her, is a gift from us to say thank you and includes Homestart, Relay and European Cover. You can also be provided with a replacement car for 48 hours free of charge to keep you mobile whilst we get you back on the road. We will even give you a handy trolley token which you can keep with your keys which will have all the contact detail you need on it should you need to use the service. All of this completely free of charge!