Terms and Conditions
Ford Motor Company Limited and your participating Dealer reserve the right to change, amend or withdraw the whole or part of this offer at any time.
Ford Essential Services
All Essential Servicing, MOT, tyres and repairs are available for Ford passenger cars and commercial vehicles 3 years and older (from date of registration) with up to and including 2.5L engines and are applicable to retail customers only. RS models and LPG derivatives are excluded. Commercial vehicle repair services available for Transit Custom, Transit Connect, Transit Courier and Fiesta Van only.
All Essential Repair prices are include parts, labour and VAT. If additional parts are required in the course of carrying out one of these repairs, there will be an additional cost. However, no parts will be fitted with prior agreement from the customer.
A Ford Essential Service includes oil filter and oil replacement and either an air filter, or odour filter (at alternating services); safety, environmental and functional checks. Spark plugs (petrol) or external fuel filter (diesel) should be fitted in accordance with the vehicle service schedule. If the vehicle health check identifies any additional work required, this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement from the customer.
Ford Essential Tyre Pricing
All published prices are inclusive prices for each category of tyre and include VAT, standard valve, balance, disposal and fitting. The prices are benchmarked against the online prices of national tyre retailers and are reviewed on a regular basis.
Local Price Match Guarantee
All Essentail Servicing, MOT, tyres and repairs qualify for a local price match guarantee. If the price of any like-for-like job is lower than that of the listed prices within a 5 mile radius of a Pye Motors Branch, the price will be matched. An alternative quotation must be provided by the customer either before the work has been undertake. The lower price will be matched, providing the customer can produce a written quotation for an identical job, including genuine Ford-supplied parts, from a repairer who is subscribed to the Motor Industry Code of Practice, within a 5-mile radius of a Branch of Pye Motors. In all cases, we reserve the right to check and validate the qualifying quotation and to refuse any claims under these conditions which they reasonably believe do not meet the eligibility conditions.
Ford Roadside Assistance
Ford Roadside Assistance is included with Ford Scheduled Services and Ford Essential Services. Ford Roadside Assistance applies to all vehicles regardless of age or mileage, excludes fleet vehicles and is valid from the date of service until the next service is due. Ford Roadside Assistance applies to the serviced vehicle only. Ford Assistance terms and conditions (PDF)
The 30-point FORD eCHECK is a visual only vehicle inspection. We may recommend that certain essential work be carried out on the grounds of safety before you drive your vehicle.
Ford Accident Management
Ford Accident Management is provided on behalf of Ford Motor Company Limited by Motorcare Services Limited. Company Registration No – 2657470 Registered in England and Wales. Registered Office: Yarmouth House, 1300 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7AE. Motorcare Services Limited is an appointed representative of Nobilas UK Limited and Nobilas UK Limited has accepted responsibility for the provision of any Regulated Activity, as defined in section 22 of the Financial Services and Markets Act 2000, which Motorcare Services Limited may carry out from time to time.
The term "Courtesy Car" relates to any car, van, truck or other vehicle loaned to a Customer by Pye Motors Limited whilst a customers vehicle is being repaired or serviced etc. by Pye Motors Limited. Customers requiring a courtesy car must complete a Courtesy Cars Agreement (supplied on request) and agree to the terms and conditions contained therein. Your driving license will be required before the use of a courtesy vehicle is authorised.