Good, bad or indifferent, we need to hear about your experiences of our services to help us learn about how we can do better.
Our mission is to provide great customer service, value, and build lasting relationships with all of our clients. We simply would not be here without you.
Guest experience is our mission to drive a consistent customer focused culture at every touchpoint. Lead by Keira Beattie who has over 20 years experience in Luxury Hotels, including 10 years of wedding and event planning where she led her team to win 4 awards including Simply Wedding Venue of the year 2 years running. Her role is to challenge the status quo and revisit all of our processes to ensure they are 100% customer centric.
We hope you felt that your experience was a positive one, but we also understand that things don't always go to plan. If this is the case, we'd rather you tell us as soon as possible so Keira and her team can put it right and learn from it, putting the necessary processes in place to ensure other customers benefit too.