This site is controlled and operated by Pye Motors Ltd (referred to in this Privacy Policy as “Pye Motors Ltd", “we”, “us” “our” or “www.pyemotors.co.uk”.

At Pye Motors Ltd we take the privacy of our customers, visitors and employees, very seriously and to help you understand what we do with the information you provide to us we have compiled this Privacy Policy statement.

When someone visits Pye Motors Ltd we use third-party services, namely Sharpspring and Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Sharpspring and Google Analytics to make any attempt to find out the identities of those visiting our website. If we do want to collect personal information, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it. We may, but only when required, share the information with third parties such as Ford and Ford Credit Bank but we would inform you of our intention to do this.

E-newsletter

We use third-party providers, Pinewood Technologies, SharpSpring, Campaign Monitor and The Creative Branch, to deliver our monthly e-newsletter. We gather statistics around email opening and clicks to help us monitor and improve our e-newsletter. We also collect personal data including name, address, e-mail address and information relating to individual interests. The recipient may unsubscribe by following the link at the bottom of the e-mail or contact us directly. For more information, please see Pinewood Technologies Privacy Statement.

Personal Information

To be able to provide you, our customers, with products and services such as vehicle valuations, finance product information or to register your new vehicle we need to collect some personal information from you. We collect information such as name. address, phone number and email address as well as but not limited to the registration number, mileage and the general condition the vehicle currently owned. These companies are data processors for Pye Motors Ltd and only process personal information inline with our instructions. Please refer to the individual company notices for further information. Cox Automotive Privacy Statement, Codeweavers Privacy Statement & Ford Privacy Statement.

Security and performance

Pye Motors Ltd uses a third party service PC Supplies, Barrow to help maintain the security and performance of the Pye Motors Ltd website. To deliver this service it processes the IP addresses of visitors to the Pye Motors Ltd website.

Online vehicle reservation tool

We use a third-party provider, Codeweavers Limited, to supply and support our online vehicle reservation tool.

Your name, email address, phone number and postcode will be collected if you use this service. This data will be stored by Codeweavers on Pye Motors Limited behalf, and passed to us to discuss your reservation with you. Please refer to the Codeweavers Limited Privacy Policy.

Payment Card details are passed to our payment gateway provider Stripe, Inc. only and are not stored by Codeweavers Limited or Pye Motors Limited. The information that Stripe, Inc. collect will include credit or debit card number, the purchase amount, date of purchase, and payment method.

When you make a transaction, Stripe, Inc. may also receive your name, email and postcode to authenticate you. Please refer to the Stripe, Inc. Privacy Policy.

Our Events

Pye Motors occasionally uses external partners or events companies including, but not limited to, Direct Affinity Events, Rhino and DPP to support us in our New Car Launches and VIP Evenings. To make you aware of these events and to be able to invite you, we need to pass your contact details to those events companies. We will always respect your marketing permissions and you will always be given the option to unsubscribe.

Any data passed to an events company is for that one time event only and will not be used by them to contact you on any other related or unrelated topic.

People who contact us via social media

If you send us a private or direct message via social media the message will be stored by Pye Motors Ltd for twelve months. Pye Motors Ltd operates and manages their social media accounts in conjunction with The Creative Branch who act under our instructions and are bound by this privacy policy.

People who contact us via the website

When you contact us through the website, the information you sumbit is collected and stored inline with our retention policy. There are various areas where you can ask us questions or request for us to carry out a service for you. These include the new and used vehicle pages where you can contact us or sign up for a newsletter by giving us your e-mail address, our service, parts and accident repair centre where you will be asked for name, address, e-mail, how you wish to be contacted and what service you require. We may also request vehicle make, model and registration where it is necessary. Where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

People who call our telephone number

When you call the Pye Motors Ltd tracked telephone lines we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We may ask for your name, telephone number or e-mail address and pass details to the relevant department. These will be kept maximum 6 months.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Personal information will only be used to carry out the tasks you have instructed us to carry out on your behalf and will be destroyed after maximum 6 months.

Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who use our Live Chat service

We use a third party provider, Moneypenny, to supply and support the Live Chat service which we use to handle customer enquiries in real time. If you use the Live Chat service we will collect your name, email address (optional) and the contents of your Live Chat session. This information will be retained for two years and will not be shared with any other organisations.

You can request a transcript of your Live Chat session if you provide your email address at the start of your session or when prompted at the end. Please refer to the Moneypenny Privacy Statement.

People who make a complaint to us

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will keep personal information contained in complaint files inline with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

When we take enforcement action against someone, we may publish the identity of the defendant in our Annual Report or elsewhere. We do not identify any complainants unless the details have already been made public.

People who use Pye Motors Ltd services

We have to hold the details of people who have requested a service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a test drive to carry out a survey to find out if they are happy with the level of service they received. We can introduce you to a limited number of finance providers and may receive a commission from them for the introduction

Job applicants, current and former Pye Motors Ltd employees

When individuals apply to work at Pye Motors Ltd, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 6 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with Pye Motors Ltd, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Pye Motors Ltd has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Complaints or queries regarding our use of personal information

Pye Motors Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. After taking all reasonable steps to identify the person making the complaint or query, we will endeavor to provide the information required / requested within a reasonable timeframe. This will depend where we get the information required and how long it takes to receive it.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Pye Motors Ltd’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

You could if you feel unhappy with the information we have given you, complain to the ICO on 0303 123 1113.

Access to personal information

Pye Motors Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation of 2018. If we do hold information about you we will:

  • give you a description of it
  • tell you why we are holding it
  • tell you who it could be disclosed to
  • let you have a copy of the information

To make a request to Pye Motors Ltd for any personal information we may hold you need to put the request in writing addressing it to our Human Resources Department at Pye Motors using the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting Pye Motors Ltd.

Disclosure of personal information

In most circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. You can also get further information on:

  • agreements we have with other organisations for sharing information
  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics
  • our instructions to staff on how to collect, use and delete personal data
  • how we check that the information we hold is accurate and up to date.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

This privacy notice was last updated on 15th May 2018.

How to contact us

If you want to request information about our privacy policy please write to:
Data Control
Pye Motors Ltd.
Ovangle Road
Morecambe
LA3 3PF

3rd Parties and Cookies

We are registered as a data controller in the United Kingdom with the Information Commissioner’s Office under registration number Z7244365

Data Controller: Pye Motors Ltd, Ovangle Road, Morecambe LA3 3PF

Date Registered: 08 November 2002 - Expiry 07 November 2019

Google Analytics. Our Site uses Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google Analytics uses cookies (text files placed on your computer) to help the website operators analyse how users use our Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. See Pye Motors Cookie Policy. Google will use this information for the purpose of evaluating your use of our Site, compiling reports on website activity for internet operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held. By using our Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

The information you provide to us will be held on our servers and may be accessed by or given to our staff or third-parties in order for them to do their job.

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you before collecting your information if we intend to use or disclose it for such purposes. If you do not want us to use your information for marketing purposes either: write to us at the address below.

Copyright © Pye Motors Ltd 2015. All rights reserved.
Company name: Pye Motors Ltd
Pye Motors is a limited company registered in England.
Registered office: Ovangle Road, Morecambe LA3 3PF.
Registered number: 204727