Service department

FAQ

I have lost my radio code what can I do ?

When should I get my car serviced?

What do we do in a service?

At what time or mileage should I change my cambelt ?

Does the brake fluid ever need changing ?

Have the parts you fit to my car got a warranty?

Am I given a loan car when my car is in the workshop ?

Will I get a reminder in the post for my service or MOT ?

What is the FREE vehicle health check you offer ? (Check sheet)

Can I book my car in the workshop over the internet ?

Do I get nectar points on service and repair bills ?

Why should the wheel alignment on my vehicle be checked?

Why should the coolant in the engine be changed?

How often must I recharge the air conditioning on my car ?

Why should Wiper Blades be changed annually?

When should I buy new tyres ?

Can I service my car myself ?

My car is making a strange noise what should I do ?

Why do my tyres lose pressure ?

Why Nitrogen ?

Who else uses Nitrogen ?

Is Nitrogen flammable ?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I have lost my radio code what can I do ?

If you have lost your radio code we could possibly have it on our records if the car was bought from Pye Motors when it was new. Alternatively for a small charge you will need to call in to the workshop with your registration document (as proof of ownership), so we can remove the radio and request the code from Ford .This would take about 15 minutes of workshop time to carry out.

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When should I get my car serviced?

Each vehicle has its own recommended mileage for service intervals and can depend on the type of engine. Your car will need a service every 12 months or at its mileage interval which ever is the sooner. If you are unsure of the mileage for your vehicle see 'Our Service Interval Table' or contact one of our service departments, we will be able to confirm the intervals.

+ Service Interval Table

 

 

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What do we do in a service?

In a service the areas that gets checked can be found on this Link.
All the parts needed to service your own Ford vehicle can be found on this Link.
It is recommended that your service includes Convenience Check.
Details of Convenience Check can be found on this Link.

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At what time or mileage should I change my cambelt ?

The cambelt on your vehicle has its own recommended mileage interval for cambelt changes depending on type of engine. If you are unsure of the mileage interval see 'Our Cambelt Guide Table' or contact one of our service departments for confirmation.

+ Cambelt Guide Table (Note: This table is a guide only)

 

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Does the brake fluid ever need changing ?

Yes the brake fluid is recommend to be changed every 2 years / second service on most vehicles.

Brake Fluid can attract moisture. This can seriously reduce the effectiveness of the braking system.
In changing the fluid every 2 years, you will ensure your vehicle has the maximum braking efficiency in
Emergency conditions.

£25 inc. VAT

 

 

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Have the parts you fit to my car got a warranty?

Yes

Purchased parts warranty(Fitted in service)

If any purchased Ford or Motorcraft part (new or exchange) becomes defective due to faulty manufacture or materials, the part will be repaired or replaced (as to which ford will have complete discretion) by any authorised Ford dealer free of charge within the periods defined below from the date you purchase the part.

12 months / unlimited mileage ..................................All parts except the following

(Which ever occurs first)

12 months / next due service replacement..................Cambelt, Sparkplugs, Filters and wiper blades

24 months / unlimited mileage.....................................Alarms, Clutches, economy exhausts, shock absorbers

36 months / unlimited mileage.....................................Batteries, Original equipment quality exhausts, ignition lead sets.

6 years / unlimited mileage...........................................Sheet metal body parts*

 

*subject to the same conditions as th ford perforation warranty.

The only condition are that the parts must not have been neglected, damaged, misused, modified, used for racing or ralling, or incorrectly fitted.

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Am I given a loan car when my car is in the workshop ?

 

Our workshops do run a small fleet of loan cars. The best way to secure a loan car is to book one in advance of any work you require. If your vehicle is not repaired in the time we agreed for collection and requires an overnight stop in the workshop we will do our best to provide a loan car.You would be required to produce your driving licence in order to use any loan car povided.

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Will I get a reminder in the post for my service or MOT ?

Yes you will get a reminder in the post for the very first service and services after that. We do also send MOT reminders in the post for all cars that have had an MOT at one Pye Motors service departments. Customers may elect not to receive reminder for service and MOT .

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What is the FREE vehicle health check you offer ?

When any vehicle comes into a Pye Motors workshops the technician will do a visual health check on the Vehicle

On the check list

Wheels & Tyres

External Brake / Clutch /Transmission operation

Engine noise /smoke

Glass / Mirror / Door Locks

Mandatory Lights (external)

Horn / Wipers / Washers

Engine oil level / Anti Freeze

Water / Oil / Fluid leaks

Alternater Belt / Battery Condition

Master cylinder / Servo / Fluid

Pads / Discs / Wheel Bearings

Hoses / Pipes / Cables

Exhaust System / Catalyst

Steering / Suspension

Driveshafts / Oil Leaks

On the check sheet the items will be marked as

RED = requires urgent attension

AMBER =Advisory

GREEN = Visually OK

A copy of the check sheet will had to the customer on collection of the vehicle.

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Can I book my car in the workshop over the internet ?

A true live workshop booking system is not yet in place. But you can contact all Pye Motors service departmets by email. If you wish to book by email (see contact list) please allow two or three days notice and wait for a confirmation email that the booking was received.

 

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Do I get nectar points on service and repair bills ?

Yes all Ford vehicles attract nectar points for service and repairs

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Why should Wiper Blades be changed annually?

Ideally Wiper Blades should be replaced in complete sets to give the driver maximum visibility.
It is believed 1 in 5 accidents are caused through poor visibility.

From
£14.49 inc. VAT
(front)

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Why should the wheel alignment on my vehicle be checked?

With the increase in performance of modern vehicles, it is essential the driver has the maximum contact between the tyre and road. Having the wheel alignment checked, and adjusted if required, this will ensure maximum grip and reduce unnecessary tyre wear.

2-wheel tracking £15 inc. VAT
4-wheel tracking £30 inc. VAT

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Why should the coolant in the engine be changed?

With the high working temperature of modern engines and the modern materials used, overtime, erosion of the engine takes place. Changing the coolant at recommended intervals will reduce erosion and maintain engine life.

From
£25.38 inc. VAT

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Why do my tyres lose pressure?

Whilst laziness is probably behind people not regularly checking their tyres, an additional cause for the under inflated tyres is the air that's used to fill them...

At present most tyres on our roads are filled with compressed air. This is the same air that we breathe; it's just as a higher pressure. Air is not just a single gas, but is a mixture of roughly 21% oxygen and 78% nitrogen plus some other trace gases such as helium and water vapour.

The reason that a tyre will lose pressure over time is a result of oxygen from the compressed air 'leaking' out through the rubber of the tyre. The tyre acts as a membrane through which oxygen will permeate (leak). The difference in partical pressure of the oxygen inside the tyre and outside causes this. Filling with TyreSaver means there's no problem because the TyreSaver equipment removes oxygen and water vapour from the compressed air before it reaches your tyre. This means that your tyre will stay at the correct pressure for longer.

See Nitrogen

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Why Nitrogen?

The RAC Foundation for Motoring has quoted that under inflation by 20% causes a 30% reduction in tyre life and a 3% drop in fuel consumption. The potential savings if you inflate your tyres with TyreSaver are obvious...

Correct inflation with nitrogen means...

• Enchanced safety
• Better grip and handling
• Longer term stability of the tyre pressure
• Reduced fuel consumption
• Longer tyre life
• No oxidation within the tyre

At Pye Motors we are committed to giving our customers the very best service, products and prices. Tyres are the only contact between your vehicle and the road.

Are you safe, legal, correctly inflated, do you know what you are driving on?

Don't feel under pressure, let Pye Motors help you to improve your safety and save you money. Call into Pye Motors for a complete tyre inspection. free of charge.

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Who else uses nitrogen?

F1 and other race cars plus motorbikes, Trains on the Paris Metro, airliners and even the space shuttle use Nitrogen in their tyres.

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Is nitrogen flammable?

No, nitrogen is inert, nitrogen also reduces the degradation of the rubber that frequently occurs in the presence of moist oxygen.

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