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Yes. We can provide you with a courtesy car which must be booked in advance. We do have a limited amount and they do book up quickly so please try to give us plenty of notice as they are allocated on a first come, first served basis. The good news is that they are free of charge, all we ask is that you put in your own fuel whilst it is in your use. We also have a few other rules such as no smoking and no furry friends but other than that you’re good to go!!
We are more than happy for you to wait with your vehicle, so much so we have a specific area in our lovely new showroom where we can keep you topped up with tea or coffee and you can take advantage of our free wi-fi if you need to. There may be some jobs, however, which would take too long for you to wait for but we will always advise you of this upon booking.
We are pleased to say we can you offer you a great service plan which is tailored to you and your vehicle. You chose how many years servicing you want to include and any MOTs and extras such as Brake Fluid Change, we then calculate a simple monthly payment which is inflation proof and interest free so you don’t have to worry about a large bill when you come in as it’s all taken care of!! This really is a great way to pay for your servicing in advance, we liken it to a savings club and it’s easy to set up with a monthly direct debit from your bank account. Alternatively you can pay for the full amount in advance and take advantage of the inflation proof prices.
This is a bit trickier to answer as each case is individual. When you are booking for service and MOT we can give you a good idea of the length of time the work will take us. However this may change on the day if we found we needed to carry out any unexpected work. It is more difficult for us to give a definite time if we are carrying out investigation work. Generally we allow an hour to carry out any initial diagnostic work and then go from there. What we can say for definite is that we will always keep you informed every step of way so you are always kept up to date. We completely understand that it takes a great deal of planning to be without your car for any length of time so with that in mind we always try to make it as convenient as we can for you by asking if need it back for a specific time and we will always do our best to make sure this happens.
The most important things to bring are you and your car! Other than that, if your vehicle is in for service it would be great if you could leave your locking wheel nut tool out for us and also remember to bring your service book so we can bring it up to date for you. We no longer need you to bring your old MOT certificate as we can access all the information we need on-line. If you are booked with a Courtesy Car it’s really important to remember your driving licence for insurance reasons.
If we are unable to provide you with a car there are a number of things we can do to help out. We are able to collect and deliver your car from your home or work address, there are some areas out of a range but a quick phone call can confirm if this option is suitable for you. We are also happy to give you a lift locally if you would prefer to bring the car yourself although we can’t promise we won’t sing during the drive! If you really would prefer a replacement vehicle we are happy to help you locate one from a local hire company where we can use our contacts to get you some great rates.
It’s really difficult to confirm a problem will be covered by warranty over the telephone. The reason for this is at this stage we don’t know what has caused the fault to happen. Generally we are looking for a manufacturing defect for it to be covered, in your owner’s manual you will find a section relating to warranty which will give you a better idea of what is and isn’t covered. There may be different conditions if you have an extended warranty with us but we will always happy to explain these too you and if we know you have an extended warranty we will approach this route first. If a fault is down to wear and tear then unfortunately it won’t be covered, eg worn brake pads but we will always offer the best possible prices for your repair.
Definitely!! If you have any Blueservice or Motorcraft Service on your Ford we will register this for another 12 months keeping you completely covered in any eventuality. SARA (Service Activated Roadside Assistance) as we like to call her, is a gift from us to say thank you and includes Homestart, Relay and European Cover. You can also be provided with a replacement car for 48 hours free of charge to keep you mobile whilst we get you back on the road. We will even give you a handy trolley token which you can keep with your keys which will have all the contact detail you need on it should you need to use the service. All of this completely free of charge!
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Pye Motors Ltd subscribes to the Motor Industry Code of Practise for New cars, Service and Repairs. Motor Codes can provide certified an Alternative Dispute Resolution (ADR) service should a consumer remains dissatisfied with an outcome of a dispute in relation to the New Car Code or Service and Repair Code by visiting http://adr.motorcodes.co.uk or calling their advice line on 0800 6920 825.